Field Service Engineer
Location:
Base: Slaithwaite, Huddersfield (extensive UK-wide travel required)
Salary:
£26,000-£35,000 per annum (DOE)
Sickness scheme and pension available upon successful completion of probation.
Working hours:
Full Time (37.5 hours per week)
Join a team making exercise more accessible:
At Innerva, we are passionate about helping people stay active, independent, and healthier for longer.
We design and manufacture innovative power assisted exercise equipment that enables people of all ages and abilities to enjoy the benefits of exercise. Our equipment is used in community facilities, leisure centres, healthcare environments, and specialist wellbeing settings across the UK and internationally.
We are looking for a proactive and customer-focused Field Service Engineer to join our growing team.
About the Role:
As a Field Service Engineer, you will play a vital role in ensuring our customers receive reliable, responsive, and professional support.
You will travel throughout the UK carrying out servicing, maintenance, and repairs on Innerva equipment, helping customers maximise equipment performance and minimise downtime.
This is a varied role that combines hands-on engineering, customer interaction, and problem-solving. You will work independently while remaining closely connected to our wider operations and service teams. You will also have the opportunity to contribute ideas, improve processes, and help shape the future of our customer support operations.
What you'll be doing:
- Travelling to customer sites across the UK to conduct servicing, maintenance, and repairs
- Diagnosing faults and resolving technical issues efficiently
- Performing preventative maintenance inspections
- Maintaining accurate service records and reports
- Updating customer service histories and job information
- Communicating professionally with customers regarding equipment condition and recommendations
- Supporting service scheduling and customer communications where required
- Preparing parts, tools, and documentation before site visits
- Escalating recurring or significant technical issues
- Helping reduce repeat callouts through effective diagnosis and reporting
- Supporting continuous improvement initiatives within the service department
- Maintaining company tools, equipment, and vehicles to a high standard
What we are looking for:
Essential Skills & Experience:
- Previous experience in a field service, maintenance, or engineering role
- Strong fault-finding and problem-solving abilities
- Mechanical and/or electrical knowledge
- Excellent communication and customer service skills
- Good IT skills for reporting and record keeping.
- Ability to work independently and manage workload effectively
- Full UK driving licence required.
- Willingness to travel extensively throughout the UK, including occasional overnight stays.
Desirable:
- Experience working with rehabilitation, fitness, medical or electro-mechanical equipment.
- Experience using CRM or service management software.
Personal Qualities:
- Positive and professional attitude
- Flexible and adaptable approach to work
- Strong organisational skills
- Desire to learn and develop.
- Commitment to continuous improvement
- Ability to represent Innerva professionally at customer sites.
Benefits:
- Company vehicle provided
- Company pension scheme
- 28 days annual leave including bank holidays.
- Private healthcare cover
- Overtime opportunities
- Ongoing training and development
- Supportive and friendly team environment
- Opportunity to influence and help shape a growing service department.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor.
How to apply?
To apply for this position, please forward a covering letter and CV for the attention of Nirvair Kaur to nirvair.kaur@innerva.com. Should you have any questions about the role please send an email to the same email address.
Closing date for applications is Sunday 21st June at 12noon.
Please note, we reserve the right to extend or close the vacancy based on the number of applications received. Therefore if you are interested in the position, please submit your application at the earliest opportunity.
If you have not heard from us within two weeks of the closing date, please assume that your application has been unsuccessful.
Equal Opportunity Employer Statement:
Shapemaster Global Ltd (Innerva) is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
NO AGENCIES PLEASE