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General
- What is the Innerva web application?
For End Users the Innerva application provides quick and easy sign-in and tracks activity and progress over time.
- Do I need to have a smart phone to use the application?
No, you do not have to have a smart phone. The web application can be accessed from a laptop, desktop or tablet as well as a smartphone.
- Do I have to have an email address to register for the application?
Yes, you must have an email address to use the application. If you do not have one, a member of the team at your local centre may be able to assist you in setting one up.
- Is the app free to use?
Yes, the application is free to use for users at any site where the full Innerva Connect system is available.
- Which devices and operating systems are supported?
All well known operating systems (and web browsers) are supported including Windows, Android, IOS and Mac OS.
- How do I download and install the app?
To download and install the web application visit app.innerva.com and follow the on-screen instructions.
- Do I need an account to use the app?
Yes. You must create an account to enable you to use the web application. You can do this by visiting app.innerva.com and select ‘sign-up here’.
Account & Profile
- How do I create an account?
Visit app.innerva.com and select ‘sign-up here’. Complete your details and follow the on-screen instructions.
- How do I reset my password?
Visit app.innerva.com or open the application on your mobile device or computer and select ‘forgotten password?’ and follow the instructions.
- Can I change my username or email address?
You can change your name, but you cannot change your email address. To change your registered email address, please speak to a member of the team at your local centre and they will be able to assist you.
- How do I delete my account?
You can delete your account at any time by signing into the application and selecting the cog/gear button next to your profile image. Select ‘edit account’ and then choose ‘delete account’.
- How do I update my profile information?
You can update your profile information by signing into the application and selecting the cog/gear button next to your profile image. Select ‘edit account’, make the required changes and select ‘save details’.
Features & Usage
- Where can I find a tutorial or user guide?
Animated video coming soon.
- How do I save my progress or data?
The web application automatically saves your activity data (over time) as long as you have signed in to your sessions in-centre.
- What is the 'Effort Score' displayed on the console at the end of each exercise?
Effort Score measures how much force you apply in the direction of movement while using a machine. The more force you apply, the higher your score.
Your score is personal to you and each machine, helping you track your effort and progress over time.
There is no maximum Effort Score, allowing you to continue tracking your progress and see how your effort changes over time.
Why do scores differ between machines?
Different machines work different muscle groups and involve different types of movement. This means you can naturally generate more force on some machines than others.
For example, machines like the Ab Pullover use movements and muscle groups that make it harder to generate high Effort Scores. A lower score on these machines doesn't mean you're putting in less effort.
The best way to understand your progress is to compare your scores on the same machine, rather than comparing scores across different machines.A lower Effort Score doesn't mean you're achieving less. Simply moving and using the equipment can provide valuable benefits, including supporting mobility, maintaining strength and improving overall wellbeing. Every movement matters, regardless of the score!
*For operators with the Innerva Connect system:
What do the trophies mean? ?
A trophy highlights one of your top 3 Effort Scores on a particular machine.
1 – Your highest recorded score
2 – Your second-highest recorded score
3 – Your third-highest recorded score* Innerva Connect is currently only available in the UK
Technical Support & Troubleshooting
- The app is crashing or not working properly. What should I do?
If you are having issues with the Innerva web application, please speak to a member of the team at your local centre. If they are unable to resolve your issues. They will contact Innerva to investigate.
- I can’t log in to my account. What should I do?
If you are having issues with the Innerva web application, please speak to a member of the team at your local centre. You could also try resetting your password. If they are unable to resolve your issues. They will contact Innerva to investigate.
- I deleted my account my data. Can I recover it?
Once an account is deleted a person’s data cannot be recovered.
Privacy & Security
- How is my personal data used and stored?
You can find out more information about how your data is used and stored here: www.innerva.com/privacy-policy
- Does the app share my information with third parties?
The information collected is shared with systems used by your centre to manage your membership.
Feedback & Contact
- How can I report a bug or issue?
Please speak to a member of the team at your local centre if you are encountering issues with the application.
- How do I provide feedback or suggest new features?
Please speak to a member of the team at your local centre if you are encountering issues with the application. They can then log this suggestion as a possible future development.
- Where can I find the app’s terms of service and privacy policy?
You can find out more information about how your data is used and stored here: www.innerva.com/privacy-policy