My Innerva
System management
in the cloud

Innerva Connect is hosted on Amazon Web Services (AWS), using secure database clusters for storage and management. It ensures high availability, security and performance with MFA, role-based access, encryption, and regular security audits. Compliance with UK Cyber Essentials+ standards guarantees data protection, certification standards, ensuring compliance with best practices in data security and privacy.

Data management and security

Innerva Connect collects and processes personally identifiable information (PII) such as usernames, names, addresses, dates of birth, contact details, visit history and exercise performance metrics. Additionally, it may store special category data such as medical conditions for safety purposes. To enhance privacy, health data is anonymised and stored separately in a distinct AWS database with different access credentials. Data is retained as long as users remain active, with a mandatory review every 14 months to assess its necessity. Users have full control over their data, including rights to access, rectify, delete, or withdraw consent, though opting out results in the loss of system access. Data sharing is limited to operator organisations with user consent, and anonymised data may be shared with academic partners for research purposes.

System management and data analysis

The Innerva Connect system provides a secure and efficient system for managing and analysing end-user data while ensuring compliance with UK Cyber Essentials+ guidelines and UK GDPR/Data Protection laws. The application facilitates the safe storage, processing and retrieval of user information, including personally identifiable and health-related data, within a robust AWS cloud infrastructure featuring encryption, access controls and anonymisation techniques.

Operators can monitor system usage, track user engagement, and support personalised exercise programs through the application’s built-in tools. For deeper insights, Amazon QuickSight Business Intelligence is leveraged to visualize trends, generate reports and enhance decision-making through interactive dashboards.

By integrating stringent cybersecurity protocols and adhering to regulatory standards, Innerva ensures that data is handled responsibly, minimising risks while maximising operational efficiency and user experience.

Frequently asked questions

Should you not be able to find an answer to your question below, please contact us by emailing info@innerva.com

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